Frequently asked questions

Please view below

1Do you do mail order?
Yes. We wish to provide customers with quality plants and service. Every effort is made to ensure that plants are true to name and in perfect condition when leaving the National Herb Centre.

Upon receipt of your order via our online shop or email, a member of the National Herb Centre will call you to confirm stock availability and to take payment. Unfortunately we are unable to guarantee stock availability on certain plants due to excessive demand or crop failure. Where we are unable to supply a particular item we will do our best to offer a suitable substitute with your approval to complete your order.

2When will my order be dispatched?
Orders are despatched as soon as possible and are delivered via courier. Please note we do not despatch orders on a Friday, Saturday or Sunday or a Bank Holiday.
3What are the delivery costs?
Delivery costs are calculated on the value of the plants ordered. Prices below are based on a next day delivery by 4.00pm:
Plants ordered to value of £49.99
£10.00 plus vat carriage
Plants ordered to value of £50.00 - £99.99
£15.00 plus vat carriage
Plants ordered to value of £100.00 - £199.99
£20.00 plus vat carriage
Plants ordered to value of £200.00 - £299.99
£25.00 plus vat carriage
Plants ordered to value of £300.00
Please call us for prices.
4What if I am not happy with the quality of the plants delivered?
We ask that you examine your delivery carefully and report any problems by telephone within 24hours, followed by a letter / email with a photographic evidence within seven days. Our liability for plants supplied is limited, at our option, to the replacement of those plants or a refund of the price paid. We regret that we cannot accept liability beyond 24 hours from delivery date for plants that fail to thrive due to unsuitable care, neglect, adverse weather conditions or other causes beyond our control.
5Where are you located?
You will find us at the top of Warmington Hill on the B4100, there are signs before our entrance so you can’t miss us!
6What are your opening times?
Winter hours from 29th october: Monday to Saturday 9.00am to 5pm, Sunday & bank holidays 10.30am - 5.00pm (Bistro closes at 4.30pm)
Spring / Summer hours: Monday to Saturday 9.00am - 5.30pm, Sunday & bank holidays 10.30am - 5.30pm (Bistro closes at 5.30pm)
7What times does the Bistro serve food between?
Monday to Saturday Breakfast: 9.00am to 11.00am
Lunch: 12pm to 3.00pm
Light bites: 12pm to 4.00pm
Hot drinks, cold drinks and yummy treats: 9.00am to 4.30pm
Sunday
Breakfast: 10.30am to 11.00am
Lunch: 12pm to 3.00pm
Light bites: 12pm to 4.00pm
Hot drinks, cold drinks and yummy treats: 9.00am to 4.30pm (Click Bistro in the menu for more information)
8Are dogs allowed?
Dogs are welcome around the centre on a lead and on our nature walks, please ensure you clean up after them! Unfortunately only guide dogs are allowed in our bistro and shop. Seating is available outside the bistro.
9Why are we called The National Herb Centre?
The National Herb Centre was established by Peter Turner (a former Chairman of the British Herb Trade Association) in 1997. At the time, nobody was carrying out any research work or projects to develop the industry and he took it upon himself to build the centre to undertake projects required by the industry. The name was chosen with the full support of the British Herb Trade Association. He employed a doctor of science with long experience in horticulture and an agronomist. A wide range of projects were undertaken including selecting and examining herbs which it was felt had potential for UK production, and could compete or improve on the quality of imported produces. Growing requirements to provide consistency results were established, while working with the engineering industry, harvesting and processing equipment was developed. We attempted to obtain funding by various institutes to fund the work. In recent years projects have now been undertaken by universities and government bodies and funding has been drastically cut back, and as a result this research work is no longer carried out here at the centre. The Garden Centre and Bistro were built to add additional income to support the funding in an attempt to keep the business viable and are now being run by his two sons. One of the major projects involved investigations into the properties of Rosemary and trials were carried out using huge variety of different Rosemaries, many of which can be found around the centre today.